Dispute Resolution Process

The interconnection standards released by the Massachusetts Department of Telecommunications (DTE) include a dispute resolution process with required steps for bringing disputes between interconnecting customers and their local utilities to resolution. This is a multi-stage process beginning with negotiation, then mediation (DTE), followed by non-binding arbitration (DTE), and then adjudication (DTE).

The dispute resolution process is described in full in Section 9.0 of the Interconnection Standards released by the DTE.